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Customer Care
Email: official@adoebike.com
Whatsapp: +861 812 775 5264
Mon - Fri: 9:00AM-5:00PM UTC+2
The Ultimate All-Rounder Urban E-Bike
20K-30K KM
Carbon Belt Maintenance-free
100 KM
Range
In lab conditions, the bike underwent continuous testing on the first pedal-assist setting.
IPX7 Display
Smart System
0 s
Assistance Delay
Torque Sensor
Brushless Hub Motor
Dual anti-theft system
Hydraulic Disc Brakes
Lock-Out Suspension Fork
Three Assistance Modes
Anyone, Anywhere, Anytime in Control
Wherever your destination is, the ADO Air 28 guarantees a joyful and smooth daily commute. Day or night, it empowers you to ride with rhythm and mastery. As the ultimate choice for any commute, it is designed for urban living.
Care-free Carbon Belt
Unchain Your Ride
"Unchain" your ride with the maintenance-free carbon belt that can last up to 30,000 km. Say goodbye to mechanical noises, oily and rusty chains.
Long-Range Samsung Battery
Discover New Horizons
Unlimited journeys with the Air battery, providing up to an impressive 100km range. Our innovative seat-style design combines functionality and elegance, making it easy to remove and charge.
Hydraulic Disc Brakes
All-Weather Power and Comfort
Hydraulic disc brakes deliver powerful stopping power in all weather conditions. You can always be in control with the adjustable lockout suspension fork and the true comfort of a Dutch style-frame.
Double Anti-theft System
Safer and Easier Exploration
Keep your battery secure with our unique lock design, while the Street Wise Bell hides an AirTag/SmartTag(Does not come with AirTag/SmartTag)
Designed Around You
Suspension Fork
Adjust the shock mechanismto suit different terrains.
Brushless Hub Motor
250W / 350W Motor provides a powerful and silent boost.
IPS Color Display
IPX7 waterproof & IPS color display, clearly under thesunshine.
Puncture-Resistant Tires
Kevlar Floc is a composite material of mixed rubber and Kevlar fiber.
E-Mark IPX5 Headlamp
Highly visible LED headlights with wide-angle.
Taillight
Sturdy, waterproof, and durable. Keep you safe.
Pedals
Durable and reliable. Excellent power transfer.
Frame
Lightweight Aluminum, comfortable, sleek design.
Smart App
Intelligent control system，app navigation + customer support + ADO LAB
IPS Color Display
IPX7 waterproof & IPS color display, clearly under the sunshine.
IPS Color Display
IPX7 waterproof & IPS color display, clearly under the sunshine.
AS FEATURED IN
ADO Air 28
Sheer Riding Pleasure
ADO Air 28
The Ultimate All-Rounder Urban E-Bike
Air 28 E-bike
Pair of Fenders
42V 2A Battery Charger
Installation Tool
Air Battery
Rear Rack
Battery Lock
Installation Tool
Rear Rack
Air Pump
Installation Tool
Rear Rack
A20+ Battery
F.A.Q.
Which countries are allowed to be shipped? How much dose the shipping cost?
We offer free shipping to the following countries:
EU, United States (excluding AK/HI/PR), Australia, United Kingdom
To ensure a better experience for our ADO AIR backers, we provide free shipping to all available shipping regions. If your country is not on the list, please contact customer service serviceigg@adoebike.com to inquire about shipping costs.
What is the difference between the International and CE versions?
CE Version to be compliant with laws on e-bikes in most EU countries and GB: 28" puncture-resistant tires, no throttle installed, max speed 25km/h, 250w motor.
International version with no restrictions: 28" puncture-resistant tires, with throttle, max speed 30km/h, 350w motor.
Is the ADO Air 28 road legal？
The ADO Air 28 is 100% legal, and the CE Version complies with EN 15194 CE certificate. According to SGS CE EN15194 and SGS UKCA, ADO Air conforms to the requirements of the Machinery Directive (2006/42/EC), the EMC Directive (2014/30/EU), the Radio Equipment Directive (2014/53/EU), and DIN EN 15194:2017. The ADO Air battery complies with UN 38.3 lithium-ion battery testing standards.
What kind of rider does ADO Air 28 suit?
The ADO Air 28 with the step-through frame is the obvious choice for commuters. It is easy to get on and off for comfortable riding.
What is the weight of the ADO Air 28?
With the rack: 21.5 kg
Without the rack: 20 kg
How long is the warranty period?
For bike frame, 5 years warranty; For controllers, motors, batteries, forks, head tubes, handlebars, chargers, pedals, flywheels, chainstays: 12 months warranty. Should you encounter some production related manufacturer’s defect during this period, we will take care of it according to our warranty. For more details, please contact our customer service serviceigg@adoebike.com. https://www.adoebike.com/warranty-policy/
What Payment Methods Does The Website Support？
Paypal / Visa/ MasterCard / Bancontact / iDEAL / Klarna /Przelewy24/Giropay
Worldwide：Paypal/Visa/MasterCard
Bancontact：Belgium
IDEAL: Netherlands
Giropay: Germany
Klarna：United Kingdom,Germany,Netherlands,Spain,Italy
Przelewy24: Poland
Habe den 2. Akku nun senkrecht angebaut, optisch glaube schöner und einfacher beim Einstecken des Kabels.
Nun schreibe ich mal eine 4 Sterne Bewertung...die 3 Sterne wurde wie ea aussieht nicht Veröffentlicht. Wenn man die Schweißnähte mit denen auf den Bildern von der ADO Seite vergleicht, kommt man schon ins grübeln, ob man nicht alles wieder zurück schickt. Aber da es ein gutes Black Friday Angebot war und die Fahreigenschaften doch sehr gut ist, die Reichweite bei entsprechenden Einstellungen und Fahrweise doch an die 100 Km ran reicht ( wiege 105Kg ) und man problemlos sich einen 2. oder sogar 3. Akku am Gepäckträger anbringen kann, habe ich es doch behalten. Nun heißt es Langzeiterfahrung sammeln und dabei hoffen, dass die Qualität in diesem Bereich besser ist.
Hallo Schoefi,
vielen Dank für Ihre Bewertung des ADO Air 28!
Es tut uns leid zu hören, dass Sie mit den Schweißnähten nicht zufrieden waren. Wir sind immer bestrebt, die Qualität unserer Produkte zu verbessern und werden Ihr Feedback an unser Team weitergeben.
Es freut uns, dass Sie mit den Fahreigenschaften und der Reichweite zufrieden sind, das ADO Air 28 ist ein sehr zuverlässiges E-Bike.
Sollten Sie in Zukunft Probleme mit Ihrem E-Bike haben, wenden Sie sich bitte an unseren Kundenservice. Wir werden Ihnen gerne weiterhelfen.
Mit freundlichen Grüßen,
ADO Team
We received the bike in our not preferred color, as after the order we received and email that the color was not available. The bike arrived a little damaged (only some small scratches). The bike drives nicely and the first loading went smooth. The app works great. We don’t like the print cross your city on the bike, it feels a bit too much. We received compensation for the flaws and the not available color though.
Hello Michel,
Thank you for sharing your feedback about your ADO Air 28. We apologize for any inconvenience caused by the color availability issue and the minor damage upon arrival. We're glad to hear that you received compensation for the issues.
Regarding the 'Cross Your City' print, we appreciate your input, and we'll take it into consideration for future designs.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure you have a positive experience with your ADO EBIKE.
Best Regards,
ADO Team
Perfect👍
Hello Nihat,
Thank you for your positive feedback! We are delighted to hear that you are satisfied with Air 28!
We work diligently to design and manufacture bikes that offer exceptional performance, comfort, and overall enjoyment to our customers. If you have any further feedback or suggestions, please do not hesitate to contact us.
Your encouraging words mean a lot to us, and we will continue striving to deliver exceptional products and experiences. Ride on and enjoy the journey on your Air 28!
Yours Sincerely,
ADO Team
delivery was really ok, to drive with the bike is absolutly perfect, quality is also perfect
Hi christine,
Thank you for your feedback! We're thrilled to hear that you're enjoying your Air 28 and that the delivery process met your expectations. Providing high-quality products and excellent service is our top priority, and we're glad to hear that you're satisfied with both.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best,
ADO Team
ADO Air 28 All-Rounder Urban Electric Bike
Non ci sono dubbi che la Ado Air 28 è la bicicletta da città più cool del web. Amo le sue forme, con tubo basso è comodissima per salire e scendere, l’alta qualità si nota a prima vista, le dimensioni, lo spessore del telaio, le saldature perfette, la vernice opaca e le dotazioni come freni a disco idraulici, sensore di coppia, catena in carbonio, display, cavi nascosti, porta carichi, collegamenti in app la rendono una bici PREMIUM ad un prezzo veramente basso per la sua categoria. La guida è comoda e rilassata, non emette nessun rumore, nessun cigolio, grazie all’assemblaggio di qualità è perfettamente studiato. Anche il post vendita, la community ti danno sicurezza dopo l’acquisto. Amo questa bici e sono felice di averla comprata. Grazie ADO.
Hello ROBERTO,
Siamo entusiasti di leggere il tuo commento positivo sulla nostra Air 28! Siamo felici che tu abbia apprezzato le sue caratteristiche e il design accattivante. La tua descrizione dettagliata delle sue qualità, tra cui il comfort di salita e discesa, la qualità costruttiva, e le numerose dotazioni, è estremamente gratificante per noi.
Ci impegniamo a offrire prodotti di alta qualità a prezzi accessibili, e siamo felici che tu abbia trovato il nostro prodotto 'PREMIUM' a un prezzo competitivo. È fantastico sapere che la guida è comoda e silenziosa, e che hai apprezzato l'attenzione al dettaglio che mettiamo nell'assemblaggio.
Il nostro servizio post-vendita e la comunità sono qui per offrire ulteriore supporto, e siamo lieti di sapere che ti senti sicuro dopo l'acquisto.
Grazie per aver scelto ADO EBIKE e per la tua fiducia in noi. Siamo felici di averti come cliente e attendiamo con ansia di accompagnarti in molte altre avventure in bicicletta!
Cordiali saluti,
Team ADO
Das Fahrrad ist gut verarbeitet und sieht optisch echt gut aus.Meine Frau ist total begeistert.Der Motor arbeitet richtig gut und ist auch durch das Tretverhalten gut Dosierbar.Der Riemenantrieb ist auch ein Vorteil da er Wartungsarm ist.Ich hätte gerne 5 Sterne gegeben aber ich muss einen abziehen wegen dem Rücklicht.Wenn das Vorderlicht schon über den Akku läuft warum nicht auch das Rücklicht?Wenn das noch verbessert wird würde ich 5 Sterne geben.
Hallo Kai,
Vielen Dank für Ihr ausführliches und positives Feedback! Es freut uns sehr zu hören, dass Sie und Ihre Frau mit dem ADO Air 28 so zufrieden sind.
Vielen Dank auch für Ihre konstruktive Kritik bezüglich des Rücklichts. Wir nehmen Ihr Feedback ernst und werden es in unsere Überlegungen für zukünftige Verbesserungen einbeziehen. Unser Ziel ist es, unsere Produkte stets weiterzuentwickeln und Ihre Anregung hilft uns dabei sehr.
Sollten Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen jederzeit gerne zur Verfügung.
Beste Grüße,
ADO Team
Alles super verlopen.
Geweldige fiets voor een goede prijs, zeer degelijk met een mooi display en een handige accu in het frame verwerkt. Alle onderdelen zijn degelijk afgewerkt
Redelijk makkelijk te installeren en werd binnen 5 dagen goed verpakt geleverd. De nalevering van het mandje en de trottle duurde ca 2 weken maar alles werd zoals afgesproken netjes geleverd. Goede communicatie via de ADO bike site. Fiets rijdt erg stil en gladjes met de v-snaar aandrijving. Acceradius is ca 80-100 km bij gewoon gebruik.
Een echte aanrader voor iemand die een betaalbare en solide E bike zoekt voor stadsverkeer
Hallo Theo,
Hartelijk dank voor uw fantastische feedback!
We zijn erg blij te horen dat alles naar wens is verlopen en dat u tevreden bent met uw ADO Air 28.
Onze excuses voor de vertraging bij de nalevering van het mandje en de throttle, maar we zijn blij dat alles uiteindelijk netjes is geleverd zoals afgesproken. We waarderen uw geduld en begrip hiervoor. Uw positieve opmerkingen over de actieradius en de algehele kwaliteit van de fiets betekenen veel voor ons.
Als u nog vragen heeft of verdere hulp nodig heeft, aarzel dan niet om contact met ons op te nemen.
Bedankt dat u voor ADO heeft gekozen, en we waarderen uw aanbeveling!
Met vriendelijke groet,
ADO Team
Bike is from a high quality. And the price is ok. Biking perfect
Hi Anton,
Thank you for your feedback! We're thrilled to hear that you are satisfied with the quality of the bike and that you find it to be a good value. If you have any questions, please let us know. Enjoy your rides!
Best regards,
ADO Team
