All ADO Ebikes are covered under our 1-year, all-inclusive manufacturer’s warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)
Warranty Period And Target Audience Terms
The warranty is registered automatically when the initial purchaser orders and then receives the product from our online shop and applies to the initial purchaser only.
Limited Warranty
Ⅰ）Lifelong Technical Support
ADO brand commits to providing lifetime technical service to ADO users. Any needed ,please contact with us.
Ⅱ）Covered Products
ADO Ebike will replace any component that is deemed to be defective or damaged (including damage incurred during shipment), except in case of user error. The warranty covers the listed products and follows the terms below:
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Accessories |
Warranty Period |
Warranty Content |
Warranty Policy |
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Structure |
1 |
Frame (aluminum alloy) |
60 months |
Performance failures that cannot be repaired, open soldering, desoldering, and breakage due to product quality reasons can be replaced, but damage caused by external force or other human factors is not covered by warranty. |
1. The brand will provide replacement parts and installation guidance videos free of charge; 2. If the customer cannot repair it, you can send it back to the official after-sales service center for repair; 3. If the official service center cannot repair it, ADO will replace it with a new machine free of charge;
Note: The drive system and the transmission system need to be debugged after the second assembly. Please follow the instructions below for debugging: 1. Go to the "Data Download Center" to download the debugging video and debug. 2. Or find a local maintenance center to help debug according to the debugging video. |
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2 |
Frame (carbon fiber) |
24 months |
Performance failures due to product quality reasons cannot be repaired, cracks, and breaks can be replaced. Damage caused by external forces or other human factors is not covered by warranty. |
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3 |
Front fork、Handlebar、Stem、Seat tube、Front fork assembly |
24 months |
If the product fails due to quality reasons and cannot be repaired, or if it is open-soldered, desoldered, broken, deformed, or has a wrong direction, it can be replaced. However, the warranty will not be provided if the damage is caused by external force or other human factors. |
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4 |
Brake handle、Disc brake、Disc brake disc、Bracket、Center axis、Crank sprocket、Crank、Throttle、Derailleur、Foot support (Kickstand) |
12 months |
If a performance failure occurs due to product quality reasons and cannot be repaired, it can be replaced. However, damage caused by human factors such as external force and impact is not covered by warranty. |
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5 |
Spokes、Rims、Belts、Flywheels、Baskets、Pedals |
6 months |
If a performance failure occurs due to product quality reasons and cannot be repaired, it can be replaced. However, damage caused by external force or other human factors will not be covered by warranty. |
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6 |
Tires、Bpokes、Handle rubber sleeve |
3 months |
Performance failures due to product quality issues cannot be repaired, and natural cracks, broken wires, bulges, and peeling inside the tire can be covered by warranty. Damage caused by human factors such as impact, unauthorized modification, etc. is not covered by warranty. |
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Electrical parts |
7 |
Motor |
24 months |
Replace the motor within 24 months (quality problems such as coil phase loss, burnout, magnetic demagnetization, shedding, and axle deformation cannot be repaired). Wheel hub deformation due to insufficient tire pressure, passing over speed bumps, potholes, etc. is not covered by warranty. |
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8 |
Battery |
12 months |
The battery capacity can be guaranteed if the normal attenuation is less than 60% or the battery is broken. The warranty will not be provided if the shell is damaged due to external impact. |
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9 |
Controller、Charger、Main cables、GPS、Instrument、Throttle （Accelerator）、Two-in-one switch、Booster、USB charger、Headlight、Rear light （ Taillight） |
12 months |
If a performance failure occurs due to product quality reasons and cannot be repaired, the product can be replaced with a new one. Damage caused by unauthorized tampering or failure to use original accessories is not covered by warranty. |
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Accessories not listed above are consumable parts and are not covered by warranty. |
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When dealers return warranty parts, they must provide the frame number or motor number, otherwise the warranty will not be provided. |
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Wearing parts: If the product is worn out during use, you can purchase replacement parts on the brand's official website:：www.adobike.com |
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The warranty period is calculated from the date the product is picked up from our warehouse. As long as the products sold meet the conditions during the warranty period, they can enjoy after-sales technical services, but the following situations are not within the scope of service:
A、Damage caused by improper use, maintenance or storage by the user
B、Man-made damage
C、Damage caused by the user's own disassembly or by a non-specially authorized maintenance department of the company
D、Visibly damaged appearance
Note:
Frame issues excluded from this warranty include but are not limited to:
1. Corrosion
2. Paint fade, scratches, and impact marks
3. Impact damage
4. Non-reversible modification (such as drilling or welding)
5. Chain guard mounted to the frame, if applicable
Battery non-warranty situation：
1. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemical exposure, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electricalor electromechanical stress;
2. Defects or damage caused by private modification
3. Scratches, dents, and cosmetic damage, unless caused by ADO Ebike;
4 . Products that have the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
5. Ordinary wear and tear;
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by ADO Ebike for the Products;
7. Defects or damage caused by the assembly, testing, operation, maintenance, installation, service, repair, or adjustment of the Products in a manner that varies from the Assembly Instructions or Owner’s Manual;
8. Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
This Limited Warranty Does Not Cover:
1. Parts compromised by corrosion due to exposure to the elements (moisture, heat, etc.);
2. Damage or deterioration of the surface finish, appearance, or aesthetics of the product;
3. The Warranty of the frame, forks, handlebar, seat post, saddle, brakes, lights, crank-set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD, kickstand, reflectors, and hardware only extendsone week after receiving the goods. Parts damaged during use after seven days will be charged to the customer;
4. Labor charges for part replacement or changeover;
5. Defects or damage resulting from accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
6. Scratches, dents, and cosmetic damage not caused by ADO Ebike;
7. Products with the serial number or bar-code removed, defaced, damaged, altered, or made illegible;
8. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by ADO Ebike for the Products;
9. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from the Assembly Instructions or Owner’s Manual;
10. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
11. Ordinary wear and tear not resultingfrom defects in workmanship or materials. Wear and tear can be assessed by ADO Ebike. Parts not typically covered include but are not limited to:
Brake pads
Rotors
spokes
Tires/tubes
Chains
Chain rings
Cassettes
Crank-set
Claims Process
1. Warranty Claims
All claims to this warranty must be made through ADO Ebike and submitted to support@adoebike.com.Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request.
Before making a warranty claim, you are encouraged to contact ADO Ebike via official@adoebike.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through ADO Ebike.
A deposit is required to replace the LCD display, motor, controller, and/or battery, which will be refunded in full upon receival by ADO Ebike of the parts that need to be replaced.
ADO Ebike will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
Attention: ADO Ebike will offer free components and replacement parts (while shipping fees are not included), and any installation fees will not be covered by ADO Ebike without the after-sales team’s authorization.
2. Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact official@adoebike.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
3.When Your Bike Is Still Under Warranty
When your bike is still under warranty,we will do our best to repair it if there is a quality problem, but when ADO Ebike’s after-sales engineers believe that the repair does not meet ADO Ebike’s commitment to our customers, we will replace it with a sample bike of the same class, depending on the actual situation. Please contact official@adoebike.com and provide us with photo or video proof.
Notice:
1.We will not accept shipping damage claims filed more than 7 days after receipt of any products.
2. For offline bicycle store repair services like Velotooler, ADO Ebike will only provide free replacement parts. We do not reimburse any labor costs incurred by the repair service.
Additional
You agree to all of the above by default when you place an order.
This warranty is provided by ADO from the date of purchase to the original owner only and is non-transferable.
in no event shall ado be liable for any direct, incidental or consequential damages, including, but not limited to, damages for personal injury, property damage or economic loss, whether based on contract, warranty, negligence, product liability or any other theory.
ADO makes no other warranties, expressed or implied. all implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in time to the express warranties set forth above.
Warranty details may vary by frame type and/or country. This warranty gives you specific legal rights and you may have other rights which may vary from place to place. This warranty does not affect your legal rights.
